Assignment Support   (CURRENTLY or PREVIOUSLY scheduled shoppers):

Please do NOT call unless you have an urgent question regarding an assignment you are scheduled to complete or to reschedule or cancel an assignment.  If the assignment does not appear on your Shopper's Homepage, you are not scheduled to completed it.  We have prompt response times via email and will address your question in a timely manner.

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URGENT Questions or to Reschedule or Cancel:
For immediate assistance regarding an assignment you are scheduled to complete or to reschedule or cancel an assignment call: 800-362-9946 and choose option 5 for urgent shopper issues.  If you reach voicemail, follow the prompt to leave an urgent message.  Someone will get in touch with you ASAP if necessary.  If you call after 10pm and before 8am MST your call may not be returned until after 8am the next day.  Failure to call to cancel or reschedule an assignment may results in removal from our system.
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Non-Urgent Questions:
For non-urgent questions on a specific assignment you are scheduled to complete, please send an email to the scheduler for your assignment.  The scheduler's email address is listed in your Assignment Specific Instructions.  You can view these instructions via the link on your Shopper's Homepage.  In the event that you are unable to email your scheduler directly you can send an email to:  shoppersupport@amusementadvantage.com.
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Submitting Results:  Click on the Submit Results link listed in the appropriate assignment on your Shopper's Homepage.

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Receipts:  Receipts must be uploaded, they cannot be emailed.  To upload receipts go to your Shopper's Homepage and click on the link in the Manage Receipt/Picture Uploads column.  This will take you to the Uploads screen where you can upload your receipts.  If you cannot scan or take a digital picture of your receipts for uploading please see the following FAQ:  What if I can't scan or take a digital picture of my receipts?

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Payments / Post Shop Tickets:  Check your Shopper's Homepage to see the status of the assignment. PayPal and Post Tickets (when applicable) are processed in 14-21 days of receiving results and receipts.  Checks are processed in 30-45 days of receiving results and receipts.  If you still have a question contact: payments@amusementadvantage.com.. Please do not call with payment questions.

 

Not Yet Scheduled? - *If you have a question about an open assignment, an assignment you received an email about, your shoppers profile or any other question please visit the General Questions page.  The above contact methods are only for shoppers currently scheduled to complete a specific assignment.